The Challenge
In the face of an ever more digitalized world, W&H decided it was time to implement an e-commerce solution for spare parts. Therefore the W&H Shop was launched in 2019. Customers who use the W&H Shop are not always aware of an article number or an exact designation of a required spare part. In order to still provide a good customer experience, W&H wanted to offer an alternative for product search which enabled its customers to solve their problems quickly.
![W&H Shop](https://cdn.prod.website-files.com/6222354d59996011cd0c20de/645241ab0172b67a0a46ce20_galleries2_W%26H.jpg)
![Rico Dingmann – Team Lead of E-Commerce W&H Service](https://cdn.prod.website-files.com/6222354d59996011cd0c20de/6441205c88e773fdb66518ec_W%26H_testimonial.jpg)
"nyris is a state-of-the-art solution that gives the power of AI to our customers, to find any of our products with just a click. The implementation was seamless and done very quickly."
Rico Dingmann – Team Lead of E-Commerce W&H Service
How did we solve it?
In its mission to modernise their customer experience on their W&H Shop, W&H decided to follow their passion for innovation and take a leap forward by implementing nyris visual search. By integrating nyris APIs and app SDKs, W&H is able to provide the best user experience to its customers. For a spare part search, they can simply take a picture and find the most similar parts right away.
![W&H Spare Parts Visual Search](https://cdn.prod.website-files.com/6222354d59996011cd0c20de/645241b67acffb1e2605dec9_galleries_3_W%26H.jpg)
Experience a live customised demo
Get answers to your specific question, and find out why nyris is the right choice for your business.
![Live demo](https://cdn.prod.website-files.com/6221f0c7acb4698019803eac/65a1218ea7653a1e40e87b8c_mobile_Search_Suite.webp)